Return Policy & Order Cancelations

 Last updated November 29, 2024

🔗Sign in and Start Your Return

 

Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges.

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

Returns & Store Credit 

If something isn’t the right fit, most items are eligible for store credit within 30 days of delivery. 

To start a request, please contact our support team at [email protected]. Our team will review your request and guide you through the next steps. 

 

Hassle-Free Experience 

Once you contact a customer care representative, we’ll determine the next steps for your return. Once your request is reviewed and approved, we’ll provide a resolution as quickly as possible. 

Refund Method 

  • Approved returns are issued as store credit redeemable on pier1.com
  • Store credit is typically processed within 5–7 business days after approval 

Eligibility Guidelines 

  • Requests must be made within 30 days of delivery
  • Items must be in original condition and original packaging
  • Items should be unused and not assembled

Non-Eligible Items

The following items are not eligible for return or store credit:

  • Clearance and items marked Final Sale
  • Gift cards
  • Personalized items
  • Bundled items purchased at a discount (must return entire bundle)
  • Items that have been assembled or modified
  • Items marked non-returnable on the product page or at checkout
  • Open box items
  • Mattresses


Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, or incorrect, we’ll make it right. Our team will review your case and provide the most appropriate resolution based on the details of your request. 

🔗 Helpful Article: Reporting a Damaged or Defective Item

 

Important Information 

All requests are subject to review and approval. 

To ensure a fair experience for all customers, we reserve the right to limit or decline requests in cases of excessive, unusual, or non-compliant activity. 

Need Help? 

Our team is here to help with anything else before or after your purchase. Feel free to reach out anytime via email at [email protected].

For more assistance, you can submit a customer support ticket here: Contact Us

Order Cancellations

We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

 

Visit our Help Center for more information.